Check-in information
With most airlines, you can check in online 24 hours prior to departure. Make sure you have your passport information and airline reference number handy. Your airline reference number is 6 letters or digits long and can be found on your e-ticket receipt.
You are able to manage your booking and select your seats online through your airline's "manage my booking" section. Please note that some airlines will allow you to pre-book seats more than 24 hours in advance but will usually charge a fee to do this, which needs to be paid to the airline directly by phone or via their website. Please refer to your airline’s website for further information.
We recommend you arrive at the airport at least 3 hours prior to your international departure, even if you have checked in online, to make sure you clear security in good time.
If you do not have access to the internet, we again recommend that you arrive at the airport 3 hours prior to departure where you can either use one of the available check-in desks or the self-service kiosks before taking your luggage to the bag-drop area.
Baggage information
We recommend that you do not exceed 15kgs of checked in baggage on your international flights as many of the domestic airlines within Mongolia have a luggage allowance of only 15kgs. As a guide, your main baggage should not exceed the following dimensions: 90cm x 75cm x 43cm (35.5ins x 29.5ins x 16ins), including the handle, pockets and wheels, and your cabin baggage should not exceed 55cm x 40cm x 20cm (22ins x 16in x 8ins), maximum weight 5kgs. Additional luggage allowance must be paid locally.
You must be able to carry your own bag.
Terminal information
This is shown on your e-ticket. On arrival into any airport, you will be met by your National Escort or Local Guide at the arrivals exit.
Transit information
If you are transiting from a domestic flight to an international flight (such as domestic flight Melbourne to Sydney, then international flight Sydney to Ulaanbaatar), or vice versa, you will need to go through immigration during your stopover, collect your luggage, change terminals and re-check in your luggage for your next flight. Allow plenty of time to complete airport formalities. If you're unsure if this applies to you, check with the airline counter before your first flight.
If you are transiting from one international flight to another international flight (such as in Singapore or Hong Kong), your luggage will be checked all the way through to your onward destination. You do not need to go through immigration and leave the airport or collect luggage. You may need to change terminals, refer to your boarding pass and information screens at the airport.
If you miss your connection, please immediately speak to the airline counter to organise a new flight. Wendy Wu Tours is generally unable to assist you with missed connections as the airline has control of your flights. Please refer to your final itinerary document for contact information if your arrival flight changes.
Whilst on Tour
Every location on the itinerary will be visited with entrance fees to the main areas included, although the order may change depending on weather, traffic, last minute alterations or other conditions. If you wish to visit places that are not included in the itinerary, you may do so at your own cost, please check in advance with your National Escort/Guide. After a day’s sightseeing, you may sometimes be taken directly to dinner rather than have the opportunity to go back to the hotel to shower and rest first. Whilst out sightseeing, western toilets are difficult to find in remote areas.
National Escort & Local Guides
Should there be less than 10 people in total within the group, you will not have a National Escort; however, you will be met by the local guide on arrival and you will have one in each destination you visit on the tour. If you do have a National Escort they will meet you upon arrival and stay with you throughout your tour. Please refer to your Tour Itinerary.
For Private Tours or Extensions, there is no National Escort included. Instead, you will be met by an expert Local Guide in each city, and escorted by your driver between cities (except when flying).
Public holidays and festivals
There are so many public holidays and special days in Mongolia that we cannot list them all! The most well-known is the Naadam Festival, held every year from July 11th to 13th. The festival centres around three traditional Mongolian games: horse racing, archery, and wrestling.
If your tour coincides with a national or local holiday, you may find that transport and business open hours (e.g. shops or banks) are affected, you may encounter crowds and the availability of food or alcohol could be restricted.
Optional Excursions
Optional excursions may be offered by your National Escort/Local Guide whilst on a tour, time-permitting.
All optional excursions include return transfers and are accompanied by an expert local guide. These excursions are not included in the cost of your tour. Payments will need be collected locally by our representative upon your arrival, once you are happy with your choice of tours.
If you do not wish to take part in any optional excursions, please make arrangements with your guides to enjoy some free time at leisure or to return to the hotel.
Please note that these optional tours are subject to local conditions and might be cancelled at short notice, for example if the weather is very poor or minimum numbers for participation are not achieved. Your national escort will be very happy to assist you with more information if required.
In addition, you will also need to consider additional discretionary tipping for any local guide/vendor/driver who is involved in such activities.