Check-in Information
Most airlines allow online check in 24 hours prior to departure. Make sure you have your passport and airline reference number handy. Your airline reference number can be found on your e-ticket receipt. You will be able to select your seats and you must print your boarding pass. At the airport, go to the Bag Drop Area of your airline to check your luggage in. Please note that some airlines will allow you to pre-book seats outside the 24 hours but may charge you a fee which needs to be paid to the airline directly by phone or via their website. Please refer to your airline’s website for further information. We recommend you arrive at the airport 3 hours prior to departure, even if you have checked in; this is due to the increased security measures now in place at all airports. If you do not have access to the internet, we again recommend you arrive at the airport 3 hours prior to departure and you may either use one of the available check-in desks or use the selfservice kiosks and take your luggage to the ‘drop-off’ area.
Baggage Information
We recommend that you do not exceed 20kgs of checked in baggage on your international flights as many of the domestic airlines within South America have a luggage allowance of only 20kgs. As a general guide, your main baggage should not exceed the following dimensions: 90cm x 75cm x 43cm (35.5ins x 29.5ins x 16ins), including the handle, pockets and wheels, and your cabin baggage should not exceed 55cm x 40cm x 20cm (22ins x 16in x 8ins), maximum weight 5kgs. For further information please refer to your airline’s website. You must be able to carry your own bag.
Terminal Information: This is shown on your e-ticket.
National Escort
Should there be less than 10 people in total within the group, you will NOT have a National Escort; however, you will be met by the local guide on arrival and you will have one in each destination you visit on the tour. If you do have a National Escort they will meet you upon arrival and stay with you throughout your tour. Please refer to your Tour Itinerary.
Important Information about Machu Picchu
If your itinerary includes Machu Picchu, you must provide full name, date of birth, nationality and passport number to us at time of booking. Visitors must bring their passport with them to be allowed entry to Machu Picchu and this must match the information provided to us in advance.
Hand luggage on board train to the citadel should not exceed 5kgs with specifications not exceeding 40 cm x 35 cm x 20 cm. You will need to bring an overnight bag of this size for your one-night stay at Machu Picchu.
The following items are not allowed in – food, single use plastics, professional cameras (i.e. equipment that needs accessories for its use such as tripods) and cameras that have magnifying lenses exceeding 2kg; drones; selfie sticks; walking sticks without a rubber tip; aerosol sprays; high heeled shoes; sharp objects; banners or posters.