Check-in information
With most airlines, you can check in online 24 hours prior to departure. Make sure you have your passport information and airline reference number handy. Your airline reference number is 6 letters or digits long and can be found on your e-ticket receipt.
You are able to manage your booking and select your seats online through your airlines "manage my booking" section. Please note that some airlines will allow you to pre-book seats more than 24 hours in advance but will usually charge a fee to do this, which needs to be paid to the airline directly by phone or via their website. Please refer to your airline’s website for further information.
We recommend you arrive at the airport at least 3 hours prior to your international departure, even if you have checked in, to make sure you clear security in good time.
If you do not have access to the internet, we again recommend that you arrive at the airport 3 hours prior to departure, where you can either use one of the available check-in desks or the self-service kiosks before taking your luggage to the bag-drop area.
Baggage information
All travellers are limited to two items of luggage each: a suitcase with a maximum weight of 20kg and one piece of hand luggage with a maximum weight of 5kg. It is essential that your luggage is lockable. Please note that authorities will only allow bottles onto the aircraft if they have been checked in as main baggage. Bottles in hand luggage may be confiscated.
As a guide, your main baggage should not exceed the following dimensions: 90cm x 75cm x 43cm (35.5ins x 29.5ins x 16ins), including the handle, pockets and wheels. Your cabin baggage should not exceed 55cm x 40cm x 20cm (22ins x 16in x 8ins)/ and have a maximum weight of 5kg. For further information please refer to your airline’s website
Terminal Information
This is shown on your e-ticket.
Transit information
If you are transiting from a domestic flight to an international flight (such as domestic flight Melbourne to Sydney, then international flight Sydney to Johannesburg ), or vice versa, you will need to go through immigration during your stopover, collect your luggage, change terminals and re-check in your luggage for your next flight. Allow plenty of time to complete airport formalities. If you're unsure if this applies to you, check with the airline counter before your first flight
If you are transiting from one international flight to another international flight (such as in Johannesburg or Doha), your luggage will be checked all the way through to your onward destination. You do not need to go through immigration or collect luggage. You may need to change terminals, refer to your boarding pass and information screens at the airport.
If you miss your connection, please immediately speak to the airline counter to organize a new flight. Wendy Wu Tours is generally unable to assist you with missed connections as the airline has control of your flights. Please refer to your final itinerary document for contact information if your arrival flight changes.
Transfers
Transfers are included with our group tours, including Additional Nights' accommodation before and after your tour. For Short Stays/Extensions, please refer to your itinerary. Your final itinerary will have more detailed information on our transfer service.
For all transfer services, an English speaking representative will be waiting your arrival.
Whilst on tour
Every location on the itinerary will be visited with entrance fees to the main areas included, although the order may change depending on weather, traffic, last minute alterations or other conditions. If you wish to visit places that are not included in the itinerary, you may do so at your own cost. Please check in advance with your National Escort. After a day’s sightseeing, you may sometimes be taken directly to dinner rather than have the opportunity to go back to the hotel to shower and rest first. While there may be some variations, such as squat toilets in more rural areas or specific venues, Western-style toilets are prevalent and widely used in urban areas.
Queuing for major attractions - Be prepared for large numbers of other tourists, both foreign and domestic, at many of the attractions you will visit. The South African people travel extensively within their own country. Your National Escort/Local Guides will queue for your entrance tickets but you may still need to wait to get into some attractions.