Please review the different instructions for each state and territory. Please note that you need to attend the Visa Centre in person.
Note: the below is only applicable if you do not hold an Australian passport, and/or if you are travelling to China for longer than 30 days.
All Wendy Wu group tours to China that are over 30 days' duration include the China Visa assistance fee* for Australian passport holders, unless you have opted to arrange this yourself. For private tours or short stays, the visa may not be included, so please refer to your invoice.
* Please note: the assistance fee is separate to the visa fee. The visa fee must be paid directly to the Visa Service Centre. It is not included in the tour price. See below for more information.
We require the documents listed below to apply for your visa. Visa documents are due between 75 days prior to travel and no later than 60 days prior to departure. Due to lengthy processing times, applications from any state or territory will not be accepted within 45 days of departure.
Please contact us on 1300 727 998 or email operationssupport@wendywutours.com.au if you have a non-Australian passport, or if you were born in Hong Kong.
Note: In addition to holding a valid tourist visa, there are other entry requirements for China. Please see Entry Requirements (China) for more information.
Important information:
From 15 September 2025, there are only two visa centres in Australia:
NSW: Level 16, 59 Goulburn Street, Haymarket (Sydney)
VIC: Ground Floor, 570 St. Kilda Rd, Melbourne
If you live in QLD, ACT or NT you must apply via the NSW centre.
If you live in TAS, SA or WA you must apply via the VIC centre.
Please note that postal applications and attendance on behalf of travellers are available in some circumstances, please contact us for more information if you live more than 2 hours from Sydney or Melbourne.
What we need from you
Non-Australian passport holders may have different or additional requirements. In some cases, we may not be able to process your visa application.
The following items are required to be sent to our Sydney office per applicant via email or post:
- 1 x coloured scan of passport bio page
- 1 x completed visa application form per person
- 1 x coloured scan of an original professionally-taken photo (see photo requirements below).
- A copy of your flight itinerary (if your flights are not booked through Wendy Wu Tours)
- If any additional arrangements booked separately to Wendy Wu Tours - full detailed itinerary (including dates and addresses of any additional accommodation)
- Non-Australian passport holders also require:
- An up-to-date VEVO (Visa Entitlement Verification Online) is required for all non-Australian passport holders applying for a visa with Wendy Wu Tours. This document shows that an applicant can travel overseas and re-enter Australia. A VEVO can be obtained via:
https://immi.homeaffairs.gov.au/visas/already-have-a-visa/check-visa-details-and-conditions/check-conditions-online - New Zealand passport holders who reside in Australia will also need their Special Category Visa (SCV) number. Please see the Department of Immigration's website for details as to how to obtain this: https://immi.homeaffairs.gov.au/entering-and-leaving-australia/new-zealand-citizens
- An up-to-date VEVO (Visa Entitlement Verification Online) is required for all non-Australian passport holders applying for a visa with Wendy Wu Tours. This document shows that an applicant can travel overseas and re-enter Australia. A VEVO can be obtained via:
If you have a criminal record, please contact us for more information about the additional documents you may need to provide.
Please email scans to operationssupport@wendywutours.com.au OR you can post the documents listed above to our office:
Attn: Wendy Wu Tours Visa Department
Level 8, 92 Pitt Street
Sydney NSW 2000
Please do not send us your physical passport unless we request it.
Photo Requirements:
- One professional photo. Standard size is 48mm high x 33mm wide
- “Professional” means taken by a photographer. Home versions won’t be accepted. Photos can be obtained from any post office, photographer or photo kiosk.
- No glasses, hats, long fringes, or earrings. Your ears and forehead must also be visible.
- Photograph must be no more than 6 months old. The photograph cannot match your passport photo
- Must be printed in colour on high quality paper, with no ink or marks on the image.
- Plain white background (grey, beige, etc. are not accepted).
- Original coloured photo is required, no copies of any kind.
For more information about the photo requirements, please see The China Visa Service Application Service Centre Photo Requirements, by clicking here.
What happens next
If we have received and reviewed your application, Wendy Wu Tours will submit the visa application form on your behalf to the China Visa Service Centre of your residential state or territory. This happens approximately 6 weeks prior to your tour start date.
Wendy Wu Tours will print and post a copy of the completed application form to you via Express Post, along with a mock tour itinerary (your actual itinerary may differ), flight e-tickets (if booked by us) and invitation letter. You will need to sign the application form in two places, which we will mark for you.
Please sign the application form and keep all of the documents in a safe place.
Residents of Sydney or Melbourne have the option to visit their visa centres in person.
For travelers who lives more than 2 hours from Sydney or Melbourne CBD, you will then need to post these documents, along with your passport and a colour photocopy of your passport, to the relevant Visa Application Service Centre. If you are a non-Australian passport holder, you will also need your SCV number (NZ citizens only) or VEVO (other non-Australian citizens).
As of mid December 2023, appointments are no longer required. The visa application submission times are listed below.
Please see below for your relevant Visa Service Centre's address:
NSW (also for ACT, NT and QLD): Level 16, 59 Goulburn Street, Haymarket
VIC (also for WA, SA and TAS): Ground Floor, 570 St. Kilda Rd, Melbourne
Please see below for your relevant Visa Service Centre's opening times:
NSW (also for ACT, NT and QLD): 10am - 2pm, Monday to Friday.
VIC (also for WA, SA and TAS): 10am - 2pm, Monday to Friday.
Note: you will be required to pay the visa fee upon submission. For postal applications, a credit card authorisation form will be included in the paperwork that we send you.
Upon arrival:
1. Obtain a queue number for submitting your application. Wait for your number to be called.
2. Submit your signed application form at the counter, along with your passport and a photograph of your passport biopage.
3. Your photograph and fingerprints may be taken.
4. You will need to pay for your visa upon submission. The cost will vary depending on your passport and travel duration.
5. Receive a pick-up form, which details the date you can expect your application to be ready for collection. Do not lose this form, as it is required to collect your visa at a later date.
Collecting your visa (in-person submission):
1. The date for collecting your passport and visa is shown on the form issued to you on the date of submission. Generally, processing time is 4 business days (subject to change). If there is any delay to your processing time, the Visa Centre staff will notify you in advance.
2. Please make your way to the Centre to collect your visa and passport on the date specified on your collection slip.
Collecting your visa (postal submission):
Your passport will be returned to you via Express Post approximately 2 weeks after the visa centre has received your passport and paperwork. This may vary depending on public holidays and office closures.
Please visit Smart Traveller for the latest information on China's entry requirements:
https://www.smartraveller.gov.au/destinations/asia/china
Last updated October 2025